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FAQ

Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@redfox.fitness.

Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & UK.

Q. How long will it take for my items to arrive?
A. It will usually take 3-5 business days for all orders to arrive. Shipping times vary from product-to-product based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually 24 hours.

Q. Where can I place an order from?
A. You can place an order from the US or the UK.

Q. Where is you company located?
A. We have an office in Texas, USA; Supply warehouses in: USA and UK.

Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@redfox.fitness

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.

Q. What do I do if my package is stolen, or I do not receive it even if it says delivered?

If package tracking says that it has been delivered, but you did not receive your order, your first step will be to file a claim with your local post office or carrier. Once your order leaves our warehouse, the delivery carrier considers it your property and will only talk directly to you about the status of your package.

If your address was entered incorrectly at checkout and it was delivered to the wrong address, it is out of our hands. Please ensure to contact us once you notice this error and we will try our best to rectify it.

If it shows your package is LOST IN TRANSIT, we will send you your full order at no cost to you.

If you file a claim and receive compensation for your missing items from your delivery carrier, or if you would like to order replacements for what was stolen, we will honor any sales or discounts you may have gotten at the time you placed your order. 

Q. How can I protect my order from being stolen?
A. As a small business, we empathize with the struggles of having packages stolen from your porch. The increase in "porch pirates" over the last few years has been affecting customers all over the country, not just Red Fox Fitness customers. We strongly suggest you have your order delivered to a location you know to be safe such as a PO box, your office, or a friend's house who may be home during the day to receive your order. Placing decorative items on your porch to obstruct the view of a package sitting by your door may also help prevent theft.

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